Effective Date: 14 May 2025

At Bactepro Healthcare, we take pride in offering high-quality antibacterial disinfectant products to help you maintain a safer, germ-free environment. Your satisfaction is important to us, and we are committed to addressing any concerns with your purchase.

Refunds are available under the following conditions:

• Damaged or Defective Products
  If your item arrives damaged or is found to be defective.

• Incorrect Products Delivered
  If you received a different item than what you ordered.

To be eligible:

• Contact us within 7 days of receiving your order.

• The item must be unused, unopened, and in its original packaging.

• You must provide your order number, a description of the issue, and clear photos if the product is damaged or incorrect.

We do not accept refunds or returns for:

• Products that have been opened or used

• Orders where the issue was not reported within 7 days of delivery

• Items purchased on sale or marked as “non-refundable”

• Situations involving a change of mind

To request a refund:

1. Email us at support@bactepro.com.my with:

   • Your order number

   • Description of the issue

   • Supporting photos (if applicable)

2. If your request is approved, we’ll provide instructions for returning the item.

Note: Return shipping is the customer’s responsibility unless the return is due to our mistake (e.g., defective or incorrect item).

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed within 7–10 business days via your original payment method.

If you have questions about our refund policy or need assistance with your order, please reach out:

📧 Email: support@bactepro.com.my
📞 Phone: +60143755311

Thank you for choosing Bactepro — your trusted partner in disinfection and hygiene.