Effective Date: 14 May 2025

At Bactepro Healthcare (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit https://bactepro.com.my or interact with our products and services, including when you purchase household disinfectants, personal hygiene items, or log in using social platforms like Facebook or Google.

By using our website or services, you agree to the practices described in this policy.

We collect personal and non-personal information when you:

• Browse our website

• Place an order

• Create an account

• Subscribe to our newsletter

• Use Facebook or Google to log in

a) Personal Information

• Name

• Email address

• Phone number

• Shipping and billing addresses

• Order and payment details

• Facebook or Google profile data (if used for login)

b) Non-Personal Information

• IP address

• Browser type and version

• Device information

• Website usage data (e.g., pages viewed, session duration)

We may use your information to:

• Fulfill orders and process payments

• Manage your account and order history

• Respond to customer inquiries

• Send order updates and marketing emails (if opted in)

• Improve our products, services, and website experience

• Authenticate yourself via Facebook or Google Login

We never sell your data. We may share your information with:

• Payment gateways and logistics providers

• CRM and email marketing services

• Facebook or Google for login or analytics

• Legal authorities, when required by law

We use cookies and tracking technologies to:

• Maintain login sessions

• Analyze site usage with tools like Google Analytics

• Optimize advertising via Facebook Pixel and Google Ads

You may disable cookies via your browser settings, though some site functions may be affected.

We retain your information as long as necessary to provide services, comply with legal obligations, and resolve disputes. You may request data deletion at any time (see Sections 7 and 8).

We apply appropriate security measures — such as SSL encryption and secure payment gateways — to protect your data from unauthorized access, loss, or misuse.

If you use Facebook Login on our site, we only access basic public profile data such as your name and email. This helps us simplify your login and user experience.

To Delete Your Facebook-Linked Data:

You may request data deletion by:

1. Visiting your Facebook account settings

2. Clicking “Apps and Websites”

3. Removing the Bactepro Healthcare app

4. Or, using our direct deletion request link:
   👉 https://bactepro.com.my/facebook-data-deletion

We will process your request and delete your Facebook-linked data from our system.

If you log in with Google, we only retrieve your name and email address to facilitate account creation and login.

To Delete Your Google-Linked Data:

1. Contact us at support@bactepro.com.my with your registered Google email

2. Or remove our app access from:
   👉 https://myaccount.google.com/permissions

We will honor your request and remove your Google-linked account data promptly.

You have the right to:

• Access the personal data we hold

• Request correction or deletion

• Object to data processing or withdraw consent (where applicable)

• Lodge a complaint with a data protection authority

To exercise your rights, email us at support@bactepro.com.my.

For any questions or concerns about your privacy, please contact:

Bactepro Healthcare
Email: support@bactepro.com.my
Website: https://bactepro.com.my

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.